Last updated: 20 Sep 2026
Your satisfaction matters to us. Because our products are consumable herbal supplements, our return and replacement process is designed to protect hygiene and safety while still being fair to you.
1. Eligibility for Return or Replacement
You may request a return or replacement within 7 days of delivery if:
- You received a damaged, defective or leaking product
- You received the wrong product or an incorrect quantity
- The product's outer seal was already broken or tampered with on arrival
- The product is expired or nearing expiry at the time of delivery
For hygiene reasons, we are unable to accept returns of products that have been opened or used, unless the item itself is defective.
2. How to Request a Return or Replacement
- Go to My Orders from your account and select the relevant order
- Choose "Request Return / Replacement" and select a reason
- Attach photos of the product and packaging where applicable
- Our team will review your request, typically within 24-48 hours
You can also reach out through our Contact page for assistance.
3. Pickup & Inspection
Once approved, we will arrange a reverse pickup of the item, or ask you to ship it back, depending on your location. The product will be inspected before a replacement is dispatched or a refund is processed.
4. Refunds
If a replacement is not available or you prefer a refund, the amount will be credited to your original payment method or Herbal ManXCure Wallet within 5-7 business days of the returned item passing inspection.
5. Non-Returnable Situations
- Change of mind after the product has been opened or used
- Return requests raised after the 7-day window
- Products purchased from unauthorized third-party sellers
6. Questions?
For anything related to returns or replacements, our support team is happy to help — reach out via our Contact page.